Jim Belnap 11763 South Currant Drive
(801)450-7752 South Jordan, Utah 84095
About Me
I am experienced professional that has owned and managed operations for successful service companies for the last 25 years. My skills are to determine costs in advance, add the needed profits and then develop business modules that meet those needs for every aspect of conducting a service business.
· Referral Marketing, Yellow Page & Direct Mail Campaigns. TV & Radio Presents
· Customer Service, Customer Retention, Complaint Resolution, employee training
· Purchasing, Product Integration, Pricing
· Employee Empowerment, training/mentoring/coaching/advising
· Duplicatible Business Systems
· Inventory Control, Purchasing
· Budgeting, Forecasting, Profit & Lose control
The results are simple and packaged components that are designed to empower others so they understand how to achieve consistent results with minimum supervision.
It has always been my goal to grow the business, every great business has great potential, and that allows the business to thrive during all business cycles. This is done by turning every customer into a salesman for your business through the experience they had when they used your company.
Referral Marketing is achieved by correcting problems immediately, building customer confidence with constant communication, and solving customer issues as a priority.
My focus in the past has been on residential customers, and this may prove to be your company's greatest potential for growth. Many focus on the B2B market because they feel dealing with the general public is filled with problems and complaints, but my findings have been that if you just provide great customer service, not only are the problems negligible but most people will pay more for work performed on their home, thus making the business more profitable.
Career History
Neerings Plumbing, Heating and Electrical, Salt Lake City, Utah - July 2006 - March 2010
Experience -- Pricing, Purchasing, Inventory, Computer Integration, Advertising & Management
My duties here included all business operations with emphasis on the purchasing and product integration of all the items we worked on. I maintained all pricing used for every job by writing a company pricing guide, which was upgraded and current. I managed a service agreement program that started with virtually no customers and grew to 1500 in 3 years. I certified all advertising purchases and managed a budget there of $800,000 per year, while the company doubled in retail sales. I wrote most of the company's web page material, which currently accounts for 15% of new business. I was involved in weekly training, and technical assistance. I also handled Customer Service Issues and complaints for the company. This company currently retains 70% of its customers, while it is the most expensive company in its market.
George Brazil Services, Phoenix, Arizona - 1990 to 2003
Experience - Owner & Qualifier for Plumbing, Heating, Air Conditioning, and electrical Contractors licenses
This Business started from 2 service trucks and grew eventually to 24 Service Trucks, in the first 8 years of business.. During this time I ran the basic day to day operations, developed a Truck Stock Inventory control system, which allowed technicians to increase productivity by 40%. I designed a company business model that was voted "Arizona's Best Air Conditioning Company, in 2000." This model was unique for the Phoenix area and has become the market norm for the greater Phoenix area for residential service companies
Plumbing & Heating Service Company, Salt Lake City, Utah - 1984 - 1990
Owner and Founder
TEACHING/MENTORING/ADVISING
Advisor and Coordinator, Apprenticeship Training Program, Utah Technical College, Salt Lake City, Utah 1982 —1986
Advisor and Coordinator of Apprenticeship Training 1986 - 1990 George Brazil Services, Santa Ana, Calif. and Mike Diamond Plumbing and Heating, Culver City, Calif. F or these two companies I trained a group that consistently numbered over 100 to become skilled Plumbing, Heating, and Air Conditioning Service Technicians. Since California had no formal apprenticeship training, these companies hired and trained within. Approximately 50 were graduated each year to staff these companies
Consultant, Utah State Apprenticeship Board 1985 - 1986
Re-wrote and compiled the plumbing apprenticeship curriculum in the State of Utah. Wrote and submitted all Journeyman Plumbers License Exam Test questions.
Education
University- University of Utah, Salt Lake City, Utah 1973 -1975 General Studies
Utah Technical College, (Now Salt Lake Community College) Salt Lake City, Utah 1976 - 1980
Attended school for apprenticeship plumbing training during the time I was working as an apprentice plumber. I graduated and earned my Journeyman's License
Memberships & Affiliations
Member, National Association of Plumbing and Heating & Cooling Contractors, 1990 - 2003
Arizona State Chapter President and Officer, National Association of Plumbing and Heating & Cooling Contractors
Charter Member of Contractors 2000, later to become Nexstar Contractor Network, 1990-2003 Member, Frank Blau's Golden Eagles Business Association
Arizona’s Best HVAC Contractor, Ranking Arizona, Arizona Business Magazine, 2000
