Want to Keep your Good Employees?

Once again basic business questions are really simple at times, of course you want to keep the good ones. If that is true what have you done to tell them that? Here are some of the things you can do that are simple and often over looked;

• Feed them
• Talk to them
• Work with them
• Ask for their help in the business
  
  

Charging by the hour or by the job?

You all ready know how I feel about consistency in your business.  One of the most empowering thing you can do in your business is to standardize your pricing.

Standardizing, allows your technicians to work independent of your supervision and makes sure that your customers are billed the same amount.  This a huge factor in keeping customers happy.  Since I like to use the example of a water heater here is a graphic example.

Consistancy is key to any Service Business Growing Larger

Have you ever had the experience of having 2 of your customers compare their bill?  You had Bob go to one customer and the next day, Tom went to the customer's house across the street the same job?  Then Mrs. Smith and Mrs. Jones got together the next day and compared their bills only to find they payed different amounts of the same service from your company?

Now that's an explanation you don't want to have to ever make the customer on the phone.  When businesses are small, it's fairly easy for the service manager or the owner to do all pricing.  You when companies becomes larger, it starts to exceed the ability of the owner to supervise every bit of the work.